Return Policy

All of us here at Morrell Music Company want you to be pleased with your purchase with us! And while we go to great lengths to accurately describe each listing in detail through both the written descriptions and pictures, we recognize that there are times when an instrument is simply not a good fit.

 

In these cases, we are happy to offer a 7-Day Return Period on all instruments. In the event that you receive your instrument from us and determine it is not a good fit for you, we just ask that you ship it back to us at your expense before the end of your Return Period using the same packaging material and box that it arrived in. Upon its arrival, we will unbox it, inspect it to ensure it is in the same condition as it left in, and process it back into our system. We will then be able to proceed with issuing your refund minus a 10% restocking fee to help cover our original processing and shipping expenses. 

 

My Order hasn't shipped yet, but I need to cancel. What do I do? 

 

In the event that you need to cancel your order prior to shipment, just reach out to us and let us know. If your order has not already shipped, we are happy to issue you an immediate refund minus a 10% restocking fee to cover our processing fees for your transaction. 

 

What if my instrument is damaged in shipping? 

 

In the event that your instrument is damaged in shipping, don't fret! Just let us know the extent of the damage (pictures help) and we will email you a prepaid return label. Once the instrument arrives back to us, we will issue you a full refund. Send all damage related inquiries to info@morrellmusic.com and we will get back with you as soon as possible. 

 

*Sales completed in-person at our retail store are final and will not qualify for a cash refund. Items wished to be returned in-person will qualify for a store credit within 7 Days of Purchase. 

 

Have some questions regarding our policies? Feel free to reach out to us anytime! Contact Us